Information we collect
When you contact us, we collect the details you provide, such as your name, email address, phone number, messages, and any files you choose to share through live chat.
How we use information
We use your information to respond to inquiries, provide support, maintain records of our conversations, and improve our services. We do not sell your personal information.
How we protect information
Information is transmitted over encrypted connections and stored in secured systems. Access is restricted to authorized NovaAssist personnel, and administrative actions are logged.
Sharing
We share information only with service providers that help us operate our website and support systems, or when required by law.
Retention
We keep conversation and inquiry records for as long as needed to provide support and meet legal obligations.
Your choices
You may request access to, correction of, or deletion of your personal information by contacting novaassistnovaassist@gmail.com.
Changes
We may update this policy from time to time. The latest version will always be available on this page.